Modexa Curl Brush

FAQs – Modexa London

Welcome to Modexa London’s FAQ page! Below, you’ll find answers to common questions about orders, shipping, returns, and more. If you need further assistance, feel free to contact us anytime.

Order & Shipping

1. How long does order processing take?
All orders are processed and shipped within 1–3 business days (excluding weekends and holidays).

2. What are the shipping times?
Once dispatched, orders typically take 5–10 business days to arrive, depending on your location. Delays due to customs or carrier issues may occasionally occur.

3. Do you offer free shipping?
Yes! We provide free standard shipping on all orders.

4. How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number and a link to monitor your package’s journey.

5. Do you ship internationally?
Yes! We ship worldwide. Delivery times may vary based on your country’s customs processes.

Returns & Exchanges

6. What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, in their original packaging, and with tags attached. For details, visit our Returns Policy page.

7. How do I start a return?
Email us at info@modexalondon.com with your order number and reason for return. We’ll guide you through the process.

8. When will I receive my refund?
Refunds are processed within 5–7 business days after we receive your returned item. Timing depends on your bank or payment provider.

Customer Service

9. How can I contact your team?
Reach us via:

• Email: info@modexalondon.com
• Phone: +32 0465 81 16 01 (Monday–Friday, 9 AM – 6 PM GMT)
• Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM

10. What are your customer service hours?
We’re available Monday–Friday, 9 AM – 6 PM (GMT). Closed on Sundays.

11. Can I change or cancel my order?
Contact us immediately at info@modexalondon.com if you need to modify or cancel your order. We’ll assist if it hasn’t been processed yet.

Contact Us – Modexa London

We’re here to help! Whether you have questions about orders, returns, or our collections, reach out via the methods below.

Customer Service Hours

Monday–Friday: 9:00 AM – 6:00 PM (GMT)
Closed: Sundays & Public Holidays

Get in Touch

• Email:
  General Inquiries: info@modexalondon.com
  Returns & Exchanges: info@modexalondon.com
• Phone:
  +32 0465 81 16 01 (Mon–Fri, 9 AM – 6 PM GMT)
• Address:
  ALPHA AMA LTD (Company No. 15478701)
  71-75 Shelton Street, Covent Garden,
  London, WC2H 9JQ, UNITED KINGDOM