FAQ - Questions
FAQs – Modexa London
Welcome to Modexa London’s FAQ page! Below, you’ll find answers to common questions about orders, shipping, returns, and more. If you need further assistance, feel free to contact us anytime.
Order & Shipping
1. How long does order processing take?
All orders are processed and shipped within 1–3 business days (excluding weekends and holidays).
2. What are the shipping times?
Once dispatched, orders typically take 5–10 business days to arrive, depending on your location. Delays due to customs or carrier issues may occasionally occur.
3. Do you offer free shipping?
Yes! We provide free standard shipping on all orders.
4. How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number and a link to monitor your package’s journey.
5. Do you ship internationally?
Yes! We ship worldwide. Delivery times may vary based on your country’s customs processes.
Returns & Exchanges
6. What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, in their original packaging, and with tags attached. For details, visit our Returns Policy page.
7. How do I start a return?
Email us at info@modexalondon.com with your order number and reason for return. We’ll guide you through the process.
8. When will I receive my refund?
Refunds are processed within 14 business days after we receive your returned item. Timing depends on your bank or payment provider.
Customer Service
9. How can I contact your team?
Reach us via:
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Email: info@modexalondon.com
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Phone: +32 0465 81 16 01 (Monday–Friday, 9 AM – 6 PM GMT)
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Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
10. What are your customer service hours?
We’re available Monday–Friday, 9 AM – 6 PM (GMT). Closed on Sundays.
11. Can I change or cancel my order?
Contact us immediately at info@modexalondon.com if you need to modify or cancel your order. We’ll assist if it hasn’t been processed yet.
Company & Policies
12. What is your company name and registration?
We operate under ALPHA AMA LTD (Company Number: 15478701), registered in the UK.
13. How do I stay updated on new collections?
Subscribe to our newsletter! Follow us on social media for exclusive launches and promotions.
14. What if my package is lost or delayed?
While rare, delays can happen. Contact us with your order details, and we’ll work with the carrier to resolve the issue promptly.
Need More Help?
Visit our Contact Us page or email info@modexalondon.com. We’re here to assist!
Modexa London – ALPHA AMA LTD (Company No. 15478701)
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM