Refund & Return Policy

Return & Refund Policy – Modexa London

At Modexa London, we strive to ensure your complete satisfaction. If you’re not happy with your purchase, our straightforward return policy makes the process simple.

Key Return Details

  • Eligible Countries: This policy applies to returns from EU countries & UK.

  • Return Window: You may return items within 30 days of receiving your order.

  • Condition of Items: Products must be unused, unopened, and in their original packaging (including tags and labels). We reserve the right to refuse returns showing signs of use.

  • Refund Timeline: Refunds are processed within 14 business days of receiving and approving your return.

How to Return an Item

  1. Start Your Return:

    • Most packages include a pre-printed return label inside the box.

    • If a label is missing, email us at info@modexalondon.com with your order number, and we’ll send a digital label for you to print.

  2. Pack Your Return:

    • Securely repackage the item(s) in their original packaging.

    • Attach the return label to the parcel.

  3. Ship Your Return:

    • Drop off the package at your nearest carrier location (e.g., Royal Mail, BPost, UPS, or FedEx).

    • Return costs are the customer’s responsibility, including for defective or unsatisfactory items.

Refund Process

  • Once we receive and inspect your return, we’ll issue a refund to your original payment method.

  • Refunds typically reflect in your account within 14 business days after processing, depending on your bank or provider.

Important Notes

  • Non-Returnable Items:

    • Items marked "final sale" or personalized products cannot be returned.

    • Returns that do not meet our condition guidelines will be sent back to the customer.

  • Legal Compliance:

    • We comply with all applicable laws regarding returns and refunds in the regions we operate.

  • Policy Updates:

    • We reserve the right to update this policy at any time to align with legal requirements.

Need Assistance?

Contact our team for return-related questions:

  • Email: info@modexalondon.com

  • Phone: +32 0465 81 16 01 (Mon–Fri, 9:00 AM – 6:00 PM GMT)

  • Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM (No return address))

Modexa London – ALPHA AMA LTD (Company No. 15478701)
Your satisfaction is our priority.

Last updated: 03-03-2025

Important Reminders

  • Retain Proof of Return: Keep your shipping receipt/tracking number until your refund is confirmed.

  • Customs Fees: International returns may incur customs charges, which are the customer’s responsibility.

⚠️ Attention EU/UK Customers: Local consumer laws may provide additional return rights. Contact us for clarification.

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