Refund & Return Policy
Return & Refund Policy – Modexa London
At Modexa London, we strive to ensure your complete satisfaction. If you’re not happy with your purchase, our straightforward return policy makes the process simple.
Key Return Details
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Eligible Countries: This policy applies to returns from EU countries & UK.
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Return Window: You may return items within 30 days of receiving your order.
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Condition of Items: Products must be unused, unopened, and in their original packaging (including tags and labels). We reserve the right to refuse returns showing signs of use.
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Refund Timeline: Refunds are processed within 14 business days of receiving and approving your return.
How to Return an Item
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Start Your Return:
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Most packages include a pre-printed return label inside the box.
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If a label is missing, email us at info@modexalondon.com with your order number, and we’ll send a digital label for you to print.
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Pack Your Return:
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Securely repackage the item(s) in their original packaging.
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Attach the return label to the parcel.
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Ship Your Return:
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Drop off the package at your nearest carrier location (e.g., Royal Mail, BPost, UPS, or FedEx).
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Return costs are the customer’s responsibility, including for defective or unsatisfactory items.
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Refund Process
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Once we receive and inspect your return, we’ll issue a refund to your original payment method.
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Refunds typically reflect in your account within 14 business days after processing, depending on your bank or provider.
Important Notes
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Non-Returnable Items:
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Items marked "final sale" or personalized products cannot be returned.
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Returns that do not meet our condition guidelines will be sent back to the customer.
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Legal Compliance:
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We comply with all applicable laws regarding returns and refunds in the regions we operate.
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Policy Updates:
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We reserve the right to update this policy at any time to align with legal requirements.
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Need Assistance?
Contact our team for return-related questions:
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Email: info@modexalondon.com
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Phone: +32 0465 81 16 01 (Mon–Fri, 9:00 AM – 6:00 PM GMT)
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Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM (No return address))
Modexa London – ALPHA AMA LTD (Company No. 15478701)
Your satisfaction is our priority.
Last updated: 03-03-2025
Important Reminders
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Retain Proof of Return: Keep your shipping receipt/tracking number until your refund is confirmed.
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Customs Fees: International returns may incur customs charges, which are the customer’s responsibility.
⚠️ Attention EU/UK Customers: Local consumer laws may provide additional return rights. Contact us for clarification.